About Essential Utilities Corporation
Essential Utilities Corporation (EUC) has proudly served more than
Corporate & Government Clients across Aust & NZ
Of the top 100 on the ASX
Introducing Essential Utilities Corporation. Established in 1996, Essential Utilities Corporation (EUC) has grown to become a prominent player in the Australasian telecommunications sector. With offices in New South Wales, Victoria, Queensland and New Zealand, EUC has earned recognition as the premier provider of ICT Tender and Benchmarking services. Our core philosophy centres around customer-centricity and pioneering innovation within our industry.
Our Difference
At EUC, our unwavering commitment to independence ensures that we steer clear of potential conflicts of interest. We actively encourage both customers and service providers to scrutinise our competitive analysis. By doing so, we facilitate a transparent and unbiased assessment of the billing, contracts, or offers under review. Our distinctive market insights are instrumental in shaping your Information, Communication & Technology (ICT) procurement strategy.
Understanding that our clients' primary goal is to maximise the value derived from their Information, Communication & Technology (ICT) contracts, we align our approach with our competitive analysis strategy. Our determination of the range of likely outcomes empowers our clients to make informed decisions, whether they choose to proceed, pause, or adjust their projects.
In today's rapidly evolving landscape marked by significant disruptions like NBN, SWAN, 5G, Managed Services, and Adaptive Networks, the need for flexibility in engagement has never been more critical for our clients. "Doing nothing" is simply not an option in this dynamic environment.
OUR SERVICES
ICT Benchmarking
ICT TENDERING & RFPS
INFRASTRUCTURE AUDIT
OUR DATABASE
EUC’s Database is our point of difference, and we use it to deliver leading value-adding services to our customers. The Database contains the usage, infrastructure, billing, managed services and contractual details of over 780 Australasian enterprise and government clients from the almost 4,000 projects conducted by EUC. The data is refreshed constantly, so as to provide the most competitive analysis on the market.
The projects that we assist our customers with include;
- Telecom Tenders
- Review of Telecommunications Billing Systems
- Telecommunications Auditing
- Competitive Analysis of Offers
- Development of ICT Procurement Strategy
- Telecom Benchmarking
This granular detail that we maintain in our database provides EUC with unique insights into the current and emerging market trends re Price, Technology, Solutions and Contractual Terms and Conditions received by our clients. This allows us to not only substantiate, but also validate and deliver the opportunities and the best possible outcomes identified from our benchmarking, ICT procurement strategy and competitive analysis of offers.
VIRTUAL TENDER
TO TENDER or NOT TO TENDER
Another key EUC service is the Virtual Tender Response, or VTR. EUC developed this piece of innovation during the Global Financial Crisis (GFC), and have further worked on it in the years since, with particular care placed into modernizing it in response to COVID-19. EUC’s clients wanted a “tender outcome” without the expense or need to dedicate over-stretched internal resources to conduct an RFP, and the VTR aims to address this critical need, while also maintaining best practices around social distancing and person-to-person contact. When developing a company’s ICT procurement strategy, the virtual tender is always a key input.
EUC has developed and refined the process to extrapolate market trends, factoring in the increasingly more competitive market, driven by the nbn™ and technologies such as SDWAN and 5G and Telstra’s new Adaptive Network offering with no lock-in contracts.
The VTR also enables the client to overlay preferred options regarding solutions, technology and specifications to construct and quantify a business case to meet the future requirements of their business, ideal for ICT procurement strategy.
No one can match this level of insight
TOTAL VALUE INDEX – TVI
GOOD VALUE is only achieved via a GOOD RELATIONSHIP
The TVi was developed in 1999 by EUC in direct response to our clients’ frustration with the quality of the relationship with their telecommunications provider.
Another of our key services, the Total Value Index, or TVi, was developed in 1999. This EUC innovation was developed in direct response to our clients’ frustration with the quality of the relationship with their telecommunications provider, which we now offer as part of an ICT procurement strategy.
The challenge identified by EUC was that across our client base the perception of the value of the relationship varied dramatically even where the provider’s account team was the same, which is where our competitive analysis is useful.
To improve the relationship, it is essential that the “key stakeholders” (i.e. those that rely heavily on what the provider delivers, in “doing their job”) are clearly identified and that their priorities and problems are communicated, documented and prioritized, to enable the engagement model with the provider to evolve accordingly.
A key element in the relationship is the construction of the VALUE LEDGER.
This identifies what a provider delivers that is NOT detailed in the contract or doesn’t appear in the billing. This level of investment is often considerable but is often perceived by the customer as being of “little value”. By identifying and quantifying this, it is possible for the investment by the provider to be redeployed in areas and ways that the customer determines is of REAL VALUE.
Brought together, the services and value-adds that EUC offers to customers have established us as a leader in the market, and delivered us a reputation for client-first best practices that has allowed us to establish and maintain long-term relationships with our clients. Our goal, as a business is to both add meaningful value and reduce challenges for our customers, and each of our innovations is geared towards delivering that result. “The best investment your team can make. Takes only 30-minutes online.”
No one can match this level of insight